Since the disciplines of customer experience design and customer success are relatively new disciplines in the B2B technology industry, we're curating content recent industry research and news and using our practitioner experience to compile tools you can use in your projects and planning.
managing experiments in your organization
We use the following template in setting up experiments for our clients. This template keeps the hypothesis being tested front and center for the cross-functional teams involved in the experiment, as well as stakeholders in other parts of the life cycle. A larger organization may want to manage a validated learning portfolio across a series of experiments. For an editable template, please contact us.
a roadmap of practices to advance the TTV conversation
Every function plays a role influencing your customers’ time to value (TTV). This infographic is a non-exhaustive compilation of B2B tech industry best practices and some of the more frequent roadblocks encountered. Whether you’re in one of these functions, or chartered with navigating the whole program, test these practices out against your own current state today.
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